09:00 Registration
09:10 Opening - Desislav Danov - IRSG
09:20 Consumer protection at European level - Julian Arevalo, Expert on consumer protection and financial innovation at EIOPA
09.50 Real return of pension products in EUROPE 2000-2016 - Dr.Lubomir Christoff, ChFC - IDFK and SMSG
10.10 Standardized pan-european pension product - a new step in protecting insured - Álex Rodríguez Toscano, Betterfinancie,
10:40 Coffee break
11:00 Consumer or Stakeholder. The role if the insured person in the new regulatory environment - Alexandru Ciuncan, Xprimm, IRSG
11.30 Consumer protection at national level
12:00 Problem areas - Georgi Atanasov, BFF
12:20 Presentation of the ODR platform - Desislav Danov, IRSG
12.40 Questions and answers
13.00 Closing